I have a user who is trying to download a demo of an application but SEP is blocking it based on reputation. I put the user in their own group in Clients, created an exceptions policy just for this group, and then went into Monitors, selected the demo that was blocked and added the risk to the newly created exception policy. When I hit save for adding the risk I received the following dialog box --Webpage Dialog at the top of the box and in the body it said Undefinied. I checked that the exception had been added to the exception policy and it was there with an action of ignore. The user tried again today to download the demo and was blocked once again based on Reputation although this time the filename for the demo was exe.pdf instead of just exe. The hash of this file and the one I added to the exception policy are the same as are all other aspects except for this one being exe.pdf. What does the error mean that I was getting when I tried to add the exception? Any idea why SEP would catch the application as exe.pdf this time as opposed to other times just being pdf?
Another question I have is when I checked on the exception in the policy I noticed that the File Fingerprint has a '2:' infront of the hash and same for the Exception Item. What does this mean and would that cause any issues with allowing the application to be downloaded?
Thanks