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standalone inventory filtering

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I need a solution

hello all,

we are inventorying computer who are offline and import the NSE in the folder \\notification_server_name\NSCap\EvtInbox.  It work well.

The problem is that we would like to create filter to identify the computers who were imported using this method.  

Thanks

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How do I download a license file from MySymantec

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I need a solution

Just renewed SEP 14 for another year. 

We can see the renewal on MySymantec>My Products, but can't figure out how to download the license key.

"Getting started" says to click on the "Key Icon", but we don't have a "Key Icon".

In the past we've used licensing.symantec.com, registered the product and downloaded  the license key.

What are we doing wrong?  Any special settings needed in IE11 for MySymantec? Do we need to activate the renewal, if so, how?

Any help would be greatly appreciated.

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Back VPM policies using Management Center

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I need a solution

Hi,

Can we back up VPM policies using Management Center. I know that we can back up configuartion files. But I couldn't find any doc regarding VPM policy backups. If can can you please explain the method?

Thanks in advance!

Kind regards,

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Symantec ICT Add-in Crashes Outlook when open GFI Archive Email

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I do not need a solution (just sharing information)

Hi,

I have strange issue with Outlook.

Whenever the user tries to open archived emails, outlook crashes, no error prompts or anything, just closes suddenly.

This only happens after I installed ICT agent on the client machine.

Any ideas if this issue is a bug or any configuration can resolve the issue?

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Solution for VDI through WSS

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I need a solution

Dear Team,

Our client has a POC of VDI(virtual desktop interface). They want to install WSS UA in the server. all users will connect oner server as per system base credential account then it will show their system as a virtual. It will help to save Microsoft o365 license and other third-party security licenses because it will need to install only the server,  This is the requirement. 

  I have already informed them WSS UA only configured of the operating system, not for server end. how we provide a solution to this scenario. 

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Integrate 2 Reporter into 1 Management Center

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I do not need a solution (just sharing information)

Can Integrate 2 Reporter into 1 Management Center ?

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ERROR Unable to get data for 'Seat count usage' as an unexpected error occurred SEP 15 cloud

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I need a solution

Hello,

Has anyone else been getting these errors in the cloud console:

ERROR Unable to get data for 'Seat count usage' as an unexpected error occurred SEP 15 cloud

Please let me knwo if anyone else has fixed this. Seems to be only cosmetic.

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WSS_HTTPS_8084 SERVICE

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I need a solution

Hello, how are you?

I have an issue, here I have 3 services to WSS, one with port 8080, another with port 8443 and another with port 8084, this with port 8084 the service is down.

All of those services are using the IP 200.186.128.164 as Host.

This IP is from Brazil...

But, I don't know wich impact this can has here in our environment. If I lost one of those services, what can happens?

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Report Showing Install Location of Client?

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I do not need a solution (just sharing information)

Is there a report that will show the install path where SEP has been installed on a host? I'm not finding anything. We have hundreds of servers where previous SEP and server admins have installed the SEP client  some on C: and some on D: drives. I want to standardize the installation on servers to make upgrades more efficient. Thanks.

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an error occurred while performing an icap operation server error: unknown

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I need a solution

Hi,

We are using 2 ASG appliances with content filtering. They are placed in DC and DR (operate independently). Yesterday we observed that all the PDF files and xcel files getting blocked (in both DC and DR proxy). Error appears on the web is "an error occurred while performing an icap operation server error: unknown"

In trace we observed that "EXCEPTION(icap_error): Request could not be handled" 

But later in the day issue was not there. But we haven't done any configration or policy change? What is the possible reason for this? And how to rectify this?

Thanks in advance!

KR

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Detecting emails with empty subject line

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I need a solution

I read few forums regarding using regex ^$ to detect email with empty subject line. However, when i try to test the same on my lab it doesnt work. Please share if someone has an alternative or a solution.

Thank you,

Amber

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Create Exception Policy via REST API

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I need a solution

Hi everybody,

i want to create exception policies via REST API and powershell with the following code:

$Header =@{Authorization='Bearer '+$SEPMAuthenticationToken}

$Body = @{
	name = "TestExceptionREST"
	desc = "TestExceptionREST"
}

$BodyJSON = $Body | ConvertTo-Json

Invoke-RestMethod -SkipCertificateCheck -Method Post -Uri "https://${SEPMIPAddress}:8446/sepm/api/v1/policies/exceptions" -Header $Header -Body $BodyJSON

As I understand the REST API Documentation (chapter 4.87) all body parameters are optional so i should be able to create an exception with just a name and description. However execution of the Invoke-RestMethod commandlet always results in the following error:

Invoke-RestMethod : {"errorCode":"500","appErrorCode":"","errorMessage":"Internal Server Error"}

Can you give a working example for the creation of an exception policy via REST API?

Thanks in advance

P.S. there are many inconsistencies in the REST API that make life harder than it has to be imho

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Thanks to patch team for Wed release

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I need a solution

Thanks to the patch team for getting the very critical windows bulletins out on Wednesday this week.  Much appreciated.

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Adding a role for first time does not work

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I need a solution

Hi,

I working in a Lab for DLP and ICT (Labs@Symantec) for my self and have the next issue.

I am doing the initial configuration and when I try to add a Role [Edit (Create Draft) it seems to doing nothing. It just appear a brief "Loading" messages, but nothing more happens. 

Any idea? 

I uploaded a brief video (302 KB) of the behavior.

Thanks in advanced.

___
Alex Chavez

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Failed deinstall of SEP

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I need a solution

Hello,

first of all, excuse me for my bad English :)

I've got a problem with deinstalling SEP. I used it on my Windows 7 PC. Then I upgraded Windows 7 to Windows 10 while keeping all datas and programms which worked fine. I tried to deinstall SEP then to use Windows Defender.

Here is my problem: Windows Defender cannot be activated. When opening the "Security at a glance", I see "Symantec Endpoint Production is inactive". When trying to activate or open it, nothing happens (obviously because I deinstalled earlier). But it seems like Windows Defender isn't active either, because Windows stills thinks that I use SEP. And I don't find an option for activating Windows Defender.

Can you help me deinstalling SEP or at least activating Windows Defender?

Thanks in advance :)

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SEP Hybrid

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I do not need a solution (just sharing information)

With the Cloud intergration of SEP has it improved any in the last year? I heard at that time that it wasnt worth the move, has this changed?

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Can Symantec Endpoint Protection 14.2 be installed and work offline?

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I do not need a solution (just sharing information)

Hi Everyone,

I would like to install Symantec Endpoint Protection on our computers in local network, but we mustn't connect anyone to internet anytime now and later. Is it possible to install SEPM, deploy clients on other computers this way without any interferences? Can SEP work offline? Do we need to uninstall LiveUpdate while doing that or is it necessary to work with .jdb files and working with other nodes? Are there any other tips i need to know?
 

Thanks in advance for answers

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Install SEP to Remote Computers having Issue with Administrator Account

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I do not need a solution (just sharing information)

After many failed, deploy SEP to computer clients many times, I have found that, 

1. If i deploy by using Build-in admin account (Enable and Set password on that account), It can success deployment BUT
2. If i deploy by using created admin account (Full Permission as build-in account), It cannot success deployment. 

So Do you have any solutions to fix this issue, due to we don't want to enable Build-in admin account for security reason! 

NOTED: Our Computers is WORKGROUP, Not yet in Domain. FYI

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Remote Server returned/ Client was not authenticated to send anonymous mail during MAIL FROM [BN6PR12CA0048.namprd12.prod.outlook.com]>

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I need a solution

Hello,

We cancled our Symantec account a couple of years ago and sicne then quite a few institutuions/business have been unable to email us as emails addressed to our domain are retunred undeliverable.  Recently we were advised that the issues appears to be that as a former Symantec customer that we did not terminate the service properly after we moved to Office 365. We were advised to contact Symantec to have the service compeletly terminated.  Below is a sample of the error message inclusive of the Diagnostic Info,  recieved by someone attemntting to email us.  A Symantec message does appear in the diagnotic in the diagnostic information: 

(using TLS with cipher AES128-SHA (128/128 bits))

        (Client did not present a certificate)

        by znpcpapbrg01i.bnymellon.com (Symantec Messaging Gateway) with SMTP id 18.7C.04270.F113C6C5; 

Below is the full error message.  Please advise if this can be reolved.  Many many thanks. 

Delivery has failed to these recipients or groups:

erogers@bradmer.com
Your message wasn't delivered because the recipient's email provider rejected it.

Diagnostic information for administrators:

Generating server: server-2.bemta.az-d.us-east-1.aws.symcld.net

erogers@bradmer.com
Remote Server returned '554 5.7.0 < #5.7.57 smtp; 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [BN6PR12CA0048.namprd12.prod.outlook.com]>'

Original message headers:

Return-Path: <george.gasson@bnymellon.com>

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=bnymellon.com;

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Tue, 19 Feb 2019 11:38:54 -0500

From: "Gasson, George"<george.gasson@bnymellon.com>

Subject: Markets in review week ending 2/15/19

Thread-Topic: Markets in review week ending 2/15/19

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Date: Tue, 19 Feb 2019 16:38:54 +0000

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I need help creating a Firewall Rule in SEPM.

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I need a solution

I need to create a rule that blocks communications between servers that have internet connection.

For example:  I want to create a rule for 8 shared servers that prohibits these servers from seeing database servers.

Please help.

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